Having issues with your pod not firing?

Use a cotton swab with rubbing alcohol (squeezing off any excess) to clean the contact pads on the bottom of your pod and the firing pins in the pod port on the deep device.

If the problem persist, make sure the contact pads on the bottom of your pod are protruding. (Often times, the contact pads will become pushed against the pod making it difficult for the contact pads to make a connection with the firing pins in the pod port on the deep device) Take tweezers and lift contacts away from pod slightly.

Another helpful tip is to rotate your pod. It may not want to fire sitting in the port one way, but will work if you rotate pod 180 degrees.

Occasionally, it may also just be a bad pod that will not fire on any device. Please try using a different pod, to finalize the trouble shooting procedure.

Having issues with your cartridge not firing?

Always start the wattage/voltage at its lowest setting on the Deep device and work up to your desired wattage/voltage range. Some cartridges may not fire at a setting too low or too high. 

This method is designed to protect the coil in your cartridge.

When attaching cartridge to Deep device, make sure to hand tighten the cartridge onto device. Do not over tighten, this could push 510 pin down resulting in check atomizer warning. This problem will usually result overtime from over tightening. The pin will end up getting stuck in a lowered position, which will cause the 510 pin and your cartridge to be unable to make contact.

Use a cotton swab with rubbing (squeezing off any excess) to clean the contacts on your cartridge and the 510 contact on the Deep device.

If the problem persist, there may be a connection issue between your cartridge and the 510 pin. The 510 pin on the Deep device is spring loaded. Perhaps your 510 has become loose, disconnecting the connection between the pin and the board. Take a small screwdriver and press and turn the 510 pin back into position.

Occasionally, it may also just bad cartridge that will not fire on any device. Please try using a different cartridge, to finalize the trouble shooting procedures.

If your Deep device is still not firing pods or Cartridges

Please follow the steps below

1. Scan the QR code labeled A on the back of the box your Deep came in. This will direct you to our Deep webpage where you can register your device and start a ticket for you one year warranty. 

2. To fill the Product Registration Form the security code for your device is located on the back panel of the packaging. It is adjacent to the "A" QR Code and says "DEEP Check Security Code", there is a bar code on this same label and below it are numbers that are your security code, it is required information to complete the form.